Returns & Exchanges
At Igloo®, we want you to feel confident in your style, which is why we offer a 30-day window for returns and exchanges on all unworn apparel with original tags attached. Items must be in their original condition to qualify for a full refund to your original payment method.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging and include the packing slip provided in your confirmation email.
Label and Ship
Download and print the prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned garments, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing